I submitted a request to move my Amazon SES account out of the sandbox about 28 hours ago, but I still haven't received a response. This is blocking testing for my application. I tried contacting support, but the system says I'm not eligible to open a support request. Is there anything I can do besides wait?
1 Answer
A delay like this can be normal, especially over a weekend or when you don’t have a paid support plan. Production-access requests may take several business days, so there usually isn’t a way to speed them up. It’s best to submit these requests well before they block a launch or testing schedule.
Mine took around three days, so waiting a little longer may be all you can do.
That’s a lesson learned for me. I’ll make sure to plan for the review time next time.