We recently received a worrying security alert from AWS stating that our account might have been accessed by a third-party. The email urged us to review the situation and take immediate action to secure our account. After following all the recommended steps multiple times, they ended up suspending our account! This has a major impact on about 5,000 active users. Can anyone provide guidance? My case number is **174673208500221**.
5 Answers
I’m curious too about what the previous notice said. Did it mention any specific issues? Staying informed could help you troubleshoot this crisis.
I'm really sorry to hear about your troubles. I’ve reached out to the support team about your case and they should be in touch with you soon. Keep an eye on your case for updates!
That’s a tough situation to be in! It would be nice if AWS provided updates as you work through this mess to keep you informed. Hang in there!
It sounds like your account got compromised, possibly because API keys were exposed on a public platform like GitHub. I recommend rotating all your credentials right away and working closely with AWS to identify how the breach occurred. Remember, AWS isn't just being harsh; they're trying to mitigate potential damage by shutting down compromised accounts.
With 5,000 users relying on you, I hope you have a support package with AWS. If you have a Technical Account Manager (TAM), they should help you sort this out quickly.
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