I'm in a bit of a bind and hope someone can offer some creative advice. Here's the situation: my small company has an AWS account primarily for our domain registered on Route 53. We only had a root account, which I know is not ideal, and I'd mostly forgotten it since the domain auto-renews. Recently, we had a hiccup when our old business credit card expired. I updated our payment info for various services, but it seems I missed updating it on AWS. Despite receiving invoices, I didn't notice they were still charging the old card. Fast forward, our domain went down because of this. Upon investigation, I learned AWS had suspended our account due to non-payment. To log in and resolve this, I need a verification code sent to our email, which is also on AWS and hence suspended. I reached out to AWS support, but since I'm locked out, I can't authenticate to get a response. Does anyone have any ideas on how to proceed? I'm worried we might have to start from scratch with a new domain name.
3 Answers
I've seen a few posts with similar issues, and it’s a tough spot to be in. Lesson learned, right? Don't host your email on AWS if you're using AWS for your services; it can lead to situations like yours where you get locked out. It might be a hassle, but consider this a learning opportunity.
If your domain has expired—which it seems to have, considering your email is down—could you register the domain again with another registrar? Alternatively, setting up a new AWS account to create a support ticket might help. Just be prepared for some identity verification directly with AWS to get your old account back.
Sorry to hear you're dealing with this! For security reasons, AWS won't discuss account details on platforms like this. If you've submitted an explanation via the unauthorized contact form, keep an eye out for a response. They’re usually pretty good about getting back to customers.
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