I just went through a really frustrating experience with AWS. In February, I received a payment notification, but shortly after that, my bank changed my credit card number and I forgot to update my billing details on AWS. Last Friday, I got an email saying my account was permanently deleted. What's really puzzling is that there were no interim emails regarding the account, even though I receive emails about another AWS account in the same inbox. I've checked, and they aren't in my spam folder. AWS won't discuss the issue since I can only open support tickets from the now-deleted account. They claim I received payment overdue notices, but I have no proof of that. I'm looking for advice—Is there any way to set up an external monitor to check my AWS billing status? Just to clarify, I haven't received any overdue notices or payment requests. The last email I got was an invoice acknowledgment in February, meaning my account was still auto-billed.
3 Answers
It's pretty common for companies to close accounts after missed payments, but they should definitely communicate better. Honestly, it's alarming that you didn’t receive any warnings aside from one invoice. If you're concerned about future billing, you could set up alerts on your credit card for AWS transactions or use a notification service to watch for changes in your billing history.
Wow, that sounds really stressful! It’s kinda hard to believe they deleted your account without trying to reach you through other means, especially considering the importance of data. Have you looked into using third-party tools that can monitor AWS services? They might help catch billing issues before they become a problem!
Thanks for the suggestion! I hadn't really considered third-party tools before. Do you have any specific recommendations?
Yeah, I mean, if you're owed money for a few months, that’s usually a sign of trouble. But I get that communication is key. It really makes you think about how companies handle customer relations. If I were in your shoes, I'd definitely make those backups a priority too, just to be safe!
That's a great idea! Setting up alerts could really help. I just want to avoid this whole mess in the future.