Hey everyone! We're thinking of switching from our current ticketing system, Kace, and I'd love to hear your thoughts on some potential alternatives. We're looking for a system that allows for email auto-ticket generation and is easy to implement without extensive hardware requirements. What have your experiences been like?
5 Answers
We switched from ConnectWise to Syncro about a year ago. It's got solid ticketing and asset management capabilities and is quite user-friendly. They've been rolling out new features frequently too!
We love Syncro here. Super intuitive interface!
I really like Zoho Desk! It took me less than an hour to set up, and it's been my favorite ticketing system so far. It gives clients the option of using a ticket portal or managing everything through their inbox.
That's good to know, I’ll definitely consider it!
I made the switch from Autotask to Zoho and haven't looked back. No complaints!
If you haven't ruled out options, I think you should consider Zendesk, FreshService, or ManageEngine ServiceDesk Plus as they all offer email ticket creation and are relatively simple to set up. Just be aware of the pricing since they often charge by the technician.
Good point! I'll keep an eye on the pricing.
FreshService is another solid choice. They recently introduced support for multiple workspaces, which helps when expanding to other teams!
I highly recommend InvGate. We use both their Service and Asset Management suites, and they were super easy to set up. The end-user portal is very user-friendly, which makes it great for building a knowledge base too.
Same here, no complaints at all!
Sounds promising! I'll look into InvGate further.
We've been using Jitbit for about seven years, and it's been solid for us with around 100 users. It allows tickets to be created from emails, and if someone emails me with an issue, I can just forward it to Jitbit, which then automatically records the original sender as the ticket creator. The pricing is reasonable too!
Thanks for the recommendation! I'll check it out.
Another vote for Jitbit! It might have a silly name, but it really works well.
Great, I’ll check Syncro out as well!