Years ago, I returned an iPhone for a warranty replacement and no longer have the original device. I assumed it had been removed from my account, but I recently noticed that it still appears under my Apple account's device list. The device information now shows a phone number that does not belong to me. I have not contacted that number, and there have been no unauthorized purchases or reports of strange messages from my contacts. Could this be an old device record, a system error, or does it mean someone can still access my account? What steps should I take to verify and remove it?
2 Answers
Seeing an old device in your account does not automatically mean the current owner can access your Apple account. The displayed number may be stale information or a number associated with the phone after it was reused. Check your account’s device list and remove the old iPhone if the option is available. Then review your trusted phone numbers, change your Apple account password, confirm two-factor authentication is enabled, and check for unfamiliar sign-ins or purchases. If the device cannot be removed or you want reassurance, contact official Apple Support or visit an Apple Store with proof of ownership. There is no need to call the unknown number.
The most likely explanation is that the phone record was not fully cleared when it was returned, or the number shown is simply outdated device information. If the old phone were actively accessing your account, you would generally see security alerts, unfamiliar devices, purchase activity, or other account changes. Still, removing the device and reviewing your security settings is sensible and should give you peace of mind.
There have been no unauthorized transactions, strange messages, or alerts. I think it may just be an old record or a glitch, but I will review my security settings and ask Apple to clarify it rather than contacting the number.