My laptop connects to my Wi‑Fi network, but web pages and other internet-based programs will not load. Network diagnostics say the connection is fine, and I have already restarted the network adapter and restarted the laptop twice. My phone works normally, but I am not sure whether it is using Wi‑Fi or cellular data. My VPN also will not connect, so I am uninstalling it temporarily to see whether it is blocking traffic. Any suggestions for diagnosing or fixing this?
4 Answers
Be careful when using your phone as proof that the Wi‑Fi works. Phones can switch to cellular data when Wi‑Fi has problems, so confirm that mobile data is disabled while testing. Also make sure the laptop is connected to the same wireless access point as the other working devices.
The symptoms are not specific enough to identify the cause yet. Check whether every browser and application fails, and note the exact error message. Also try restarting the laptop rather than only shutting it down, since a restart can clear VPN and network-driver issues.
A VPN may be the cause, especially if its kill switch is enabled. That feature blocks all internet traffic when the VPN is disconnected. Fully uninstall or disable the VPN, restart the laptop, and test again. If the connection returns, reinstall the VPN and turn off its kill switch or reset its network settings.
First determine whether the problem is your Wi‑Fi connection or internet access beyond the router. Open Command Prompt and run `ping 8.8.8.8`, then `ping google.com`. If the IP address works but the domain name fails, it is probably a DNS problem. If both fail, the laptop is connected to Wi‑Fi but cannot reach the internet.
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