I recently bought a MacBook Pro with an M4 chip, but the initial Touch ID setup didn't work properly. When I try to add a fingerprint in System Settings, macOS asks for my password and then says it's incorrect, even though the same password successfully unlocks the Mac from the lock screen. Has anyone found a reliable fix for this issue?
2 Answers
Which macOS version are you running? The issue may be related to the newer Golden Gate release rather than the MacBook hardware itself.
I ran into the same problem. A technician changed my password and got Touch ID working temporarily, but the password rejection returned a few days later. Changing the password may not be a lasting fix, so this could be an operating-system bug.
It’s running Golden Gate.