Clip Studio Paint stays stuck in offline mode on my usual Windows account, even though the computer has a working internet connection. Because it cannot verify my subscription, it only opens in trial mode. After trying several troubleshooting steps with the software's support team, creating another Windows user profile was the only solution that worked.
Switching accounts every time I need the program is inconvenient, so I'm considering using the new account permanently. What would I need to transfer? Can my files, settings, and installed programs be moved easily, or would I need to copy everything manually and reinstall my applications? Also, is there a way to launch Clip Studio Paint under the other user without fully switching accounts?
3 Answers
If you decide to move permanently, create the new account with administrator privileges, sign in once to initialize it, then copy your personal data from the old profile. You’ll probably need to redo preferences, saved application settings, browser data, and some licenses. Do not delete the original account until you’ve confirmed that all important files, projects, fonts, plugins, and applications are working in the new one.
A Windows user profile has its own Desktop, Documents, AppData, settings, and application preferences. Your existing files won’t automatically appear in the new profile, but you can copy them from the old account’s user folder into the corresponding folders for the new one. Make sure the new account has permission to access the old files, and don’t copy the entire AppData folder blindly because it can bring over the setting that caused the problem.
Most traditionally installed programs are available to every user because they’re installed system-wide, so you may not need to reinstall everything. Some Microsoft Store apps and per-user applications are exceptions, and application settings or licenses may need to be configured again.
Since the problem appears tied to the original profile, it may be an application setting or cached credential stored in that account’s AppData rather than a Windows-wide internet problem. You can try launching the program with the other account’s credentials by holding Shift, right-clicking the program shortcut, and choosing the option to run it as a different user. That lets you test whether it works without signing out completely.
The issue is that the program always reports itself as offline and therefore cannot validate my subscription. I didn’t realize Windows could launch an app under another account, so I’ll try that first.
The easiest approach is usually to keep the old account for a while, copy over only your personal files, and verify that the programs and activation work before deleting or abandoning it.