Hello everyone! I just accepted a position as an IT Administrator in a company that has relied entirely on a managed service provider (MSP) for IT support. Now, they want to bring IT functions in-house, and I'll be the main IT person for everything. I'm seeking advice on how to navigate this transition. To give you some context, the company doesn't have any in-house IT staff at the moment, and during my interview, the CEO asked very basic IT questions, clearly lacking knowledge in the area. I'm concerned I might be in over my head because I tend to analyze things too much. They're moving to a new building soon and want my input on proposals for running CAT6 cables to replace the existing CAT5 setup. I have an associate's degree in Computer Networking and hold several certifications, including CompTIA Network+, Server+, Security+, and AZ-900. Any insights or experiences you could share about similar situations would be greatly appreciated!
5 Answers
Congratulations! Just be aware that transitioning from MSP to in-house can be a challenge. It’s crucial to understand your workload and determine what the MSP currently handles. Do not hesitate to lean on them for support while you adjust.
When you move to the new building, make sure they run enough drops for current and future needs. Aim for redundancy where possible. Get that part right, and you'll save yourself lots of headaches down the line. Also, start creating a solid backup and disaster recovery plan!
Be wary of being expected to be on call 24/7. Make sure you have a proper budget and processes for working with third-party vendors if necessary. It's important to set boundaries early on so that you're not overwhelmed with work outside business hours.
You're going to learn a lot, but keep the MSP around for a while. They can be a great resource while you figure things out. You need backup for anytime you want to take a day off or if emergencies arise.
Document everything! You'll be managing many systems and keeping track of updates and changes is vital. Start mapping out your infrastructure, documenting procedures, and creating a knowledge base for yourself.
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