I've been in the IT field for quite some time, but I decided to take a break to travel in 2022. Now, I'm back to work as a Service Desk Analyst and feel like I've caught up to an engineer level. However, my boss insists that I still need to prove myself and doesn't recognize my efforts. I handle all incoming tickets as the sole SDA, and my responsibilities include configuring network switches using PUTTY, managing Intune (like autopilot, configuration profiles, app deployments), planning for new solutions, application patching, hardware procurement, and some Azure tasks, including SSO configuration. I also create documentation and am on an on-call rotation. Given all this, I'm wondering if I'm doing more than what's typically expected from a Service Desk Analyst or if these tasks have become the norm.
3 Answers
It sounds like you're doing quite a bit more than what most service desk roles require. Your experience with network configuration and Azure tasks usually falls into systems administration. It’s important to have a conversation about your responsibilities and where you stand with your boss.
Honestly, it sounds like your boss isn’t valuing the contributions you're making. If you're consistently performing well beyond a service desk analyst's expectations, he should acknowledge that. Maybe it's time to start your search for a role that aligns better with your skills and offers the respect you deserve.
Exactly! It might be worth it to find a place that appreciates your skills and experiences.
One thing that might help is to request a clear and detailed job description from your boss about both your current role and the systems engineer position. It could clarify what 'proving yourself' entails and guide you on what to focus on. Your current tasks sound more aligned with a systems administrator role, so don't hesitate to advocate for yourself.
Yeah, I agree! It might help to get a clear job description of your current position and compare it with what you want to do next.