Hi everyone! I'm wrapping up my university studies and I'm thinking about a career as a system administrator. I've looked into what a sysadmin does and what knowledge I should have to be well-prepared for the job. Right now, I'm leaning towards roles involving hardware, Docker, Linux, and Windows servers. I've heard from some experienced sysadmins that starting out in helpdesk for a year or two is a good idea, especially while getting certs like A+ and Server+. I'm curious about why helpdesk experience is emphasized for such a long time. Additionally, I want to know which courses from platforms like Udemy, Coursera, or LinkedIn would be best for getting the basics in troubleshooting and understanding enterprise networking. Can you share your recommendations and why you think those courses are valuable?
1 Answer
Many folks suggest starting in helpdesk because sysadmin roles aren't exactly entry-level. You need real-world experience to handle user issues and technical problems effectively. Helpdesk provides that foundation by exposing you to everyday IT challenges.
Absolutely, those insights make perfect sense! I'm curious though—should I aim to grow within a single company for a sysadmin role, or is it okay to switch companies after helpdesk experience?