I have a Lenovo Yoga Slim 7i 15iIL9 running Windows 11 (24H2 version), and suddenly, both of my Shift keys stopped working. It's not a hardware issue because all other keys function fine, and I can use the onscreen keyboard effectively. The problem seems to have started after an auto-update to Windows 11. I've tried fixing the issue through various methods—disabling keyboard tools, changing language settings, hard restarts, and even updating drivers including the BIOS. In Device Manager, there's a warning sign next to Intel CSME, which apparently has a driver problem that I couldn't resolve. Can anyone suggest how to fix my Shift key issue?
4 Answers
It's definitely worth checking if any Windows updates or rolls backs could help. Since the problem started following the update, maybe rolling back the update or checking for further updates might solve this. Just make sure you back up anything important before doing major changes.
If all of the above fails, you might need to consider a factory reset as a last resort—though I understand that’s a heavy step. Hopefully, it doesn’t come to that!
Yeah, I really hope it doesn't come to that! I need my laptop for work right now.
For a temporary workaround, consider using an external keyboard. If the Shift keys work there, you can rule out a system-wide bug and focus on the internal keyboard issues. Also, let the Lenovo support know if the issue is common among other users after the update!
Good idea! I have an external keyboard I can use for now.
This sounds super frustrating! Since you've already done a lot of troubleshooting, I recommend focusing on that Intel CSME driver issue. It seems critical for your keyboard functionality. Here’s what you can try:
1. Go to the Lenovo support site for your model and update the Intel CSME driver.
2. If the latest driver doesn’t fix it, try using an older version from the site.
3. Also, perform a System File Checker scan to check for any corrupted files.
4. If all else fails, you might even consider doing a clean boot or booting into Safe Mode to isolate any third-party conflicts.
Thanks for the suggestions! I’ll definitely check for the Intel driver updates and try the SFC scan.
Yeah, rolling back could bring back the functionality. Just remember to check if it's within the 10-day window.