I updated my Bluetooth drivers through Windows because my Bluetooth wasn't enabled, but now I'm facing a serious issue. After the restart, my computer goes into a BSOD (Blue Screen of Death) every single time I try to get to the desktop. The stop code I'm getting is PAGE_FAULT_IN_NONPAGED_AREA, and it says that 'Wdf01000.sys' has failed. I've tried everything—troubleshooting, command prompts, removing updates—but nothing seems to work. I'm really stuck and could use some help!
2 Answers
First off, we need some crash logs to figure out what's causing the BSOD. If you can manage to boot into Windows, even in Safe Mode, check the C:WindowsMinidump folder for any dump files. These log what happened before the crash. If you find any, zip them up and upload them to a file-sharing site like catbox.moe or mediafire.com. If you're not seeing any files, you might need to adjust your system settings to generate smaller memory dumps. Check out a guide on that if you can!
You could try booting into Safe Mode and then go to Device Manager. From there, find your Bluetooth device and either remove the driver or roll it back to a previous version. That might be your best bet to get your system running without crashing!
Thanks for the tip! I tried going into Safe Mode, but it keeps BSODing before I can do anything. Sometimes it even asks me to choose a keyboard setup before crashing again. It's so frustrating!