Hey everyone! So, I've been experiencing frequent crashes on my phone, and apps are becoming unresponsive, which forces me to power it off completely instead of just restarting. This issue has been happening more often lately. To give you a bit more context, my phone even froze during the initial startup process before any data transfer. I spoke with Apple support, and they recommended doing a full OS restore. I wanted to know if it's possible to do this without losing my eSIM. Any advice would be appreciated! Thanks!
1 Answer
Yes, you can definitely erase your iPhone and keep your eSIM intact! Just check out this Apple support document for step-by-step guidance. Once you reset your device, you can restore from a previous backup, and your eSIM should remain unaffected. Here's the link for reference: https://support.apple.com/en-us/108931. Also, make sure to look at this one for eSIM info: https://support.apple.com/en-us/118105.
So, just to confirm, I erase everything, restore the OS, and start fresh? Is that correct?