I currently work in tech support for an American company but I'm based in Europe. I'm interested in transitioning to a DevOps role, as I've heard of others making this shift from support. During my interview, the manager suggested that I could move into engineering within 1.5 to 2 years, but I'm starting to doubt this. All our engineering teams, including DevOps, are located in the USA and their working hours don't overlap with mine. Even though our support team operates on a follow-the-sun model, I worry that being in Europe means I'll be stuck in a junior role without much hope for mentorship or transition into engineering. Would a small DevOps team consider someone working primarily asynchronous hours? And am I right to feel misled about my career progression?
3 Answers
If you don't have much experience in DevOps yet, moving over might be challenging. However, they won't likely change their schedules just for you. If you do transition, be prepared to adjust your hours to match the team more closely. And no, you weren't lied to—they just meant you could choose between advancing in support or trying for engineering.
From what I've seen in companies I've worked with, offshore positions are typically in places like India. It can be tough to navigate the legal and tax implications of hiring international employees, which adds complexity. And usually, employees in those areas are paid significantly less.
My team manages clients from both the UK and the US. Adding someone in the UK could really help with off-hours issues since we deal with late-night jobs for UK clients. Having someone local would definitely ease some stress and improve support.
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