I restarted my PC yesterday and when I got to the login screen, I entered my usual password, but it was marked as incorrect. I'm unable to access my computer, even after trying to boot into safe mode, which I read might help. As for context, I was trying to resolve an issue with my Windows Hello pin not being available. I deleted everything in the ngc folder as recommended in some forums, but now I'm facing this login problem. Any advice would be greatly appreciated!
3 Answers
It seems like deleting that folder was a big mistake. Ideally, you should have turned off Windows Hello first and confirmed that your password was still working. I'm not sure why that step wasn’t mentioned in those forums. If you can, try repairing Windows with a tool like DISM first before going through with a full reinstall.
It sounds like you might have followed some questionable advice and corrupted some important system files. Unfortunately, the best route now might be to reinstall Windows. You'll need an 8GB or larger USB flash drive to create an installation drive using the Media Creation Tool from Microsoft's website.
It looks like you've run into some real trouble here. If you can't get in at all, you're likely going to need to reinstall the OS. Sorry for the bad news!
Reinstalling Windows 10 can be done easily by following this guide: [link] for step-by-step instructions.