Can’t Open MP4 File Sent by My Lawyer

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Asked By CuriousCat123 On

I'm having trouble opening an MP4 file that my lawyer sent me. I received a zip file that, when uncompressed, contains an HTML file with a link to an MP4. The instructions say to use a specific player called Watch Guard Player, but I can't seem to get anything to open. I really need to view this body camera footage, but the files he keeps sending aren't working properly. Has anyone else faced this issue?

2 Answers

Answered By HelpDeskHero On

Just curious, is this file something you expected from your lawyer, or was it random? Sometimes unexpected emails can lead to issues with attachments.

CuriousCat123 -

I actually requested this video, but I just can't open the files he's sending.

Answered By MovieBuff42 On

Have you tried using VLC Media Player? It's pretty versatile and can handle most video formats, including MP4s. Might be worth a shot!

TechieTom99 -

Yes, I tried that already. Unfortunately, I don’t think the file was sent correctly.

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