I'm facing a persistent Blue Screen of Death (BSOD) on my ASUS ROG Zephyrus G15, which shows a stop code for 'Critical_process_died.' It's running Windows 11, and I recently upgraded the RAM from 16 GB to 40 GB total; I believe this includes an additional 16 GB along with the original stick. The laptop also gets hot easily. Does anyone have suggestions for how I can resolve this issue? Also, I have a link to the BSOD dump files if that would help!
3 Answers
It sounds like there might be compatibility issues with the RAM you installed. If it’s DDR4 and from Corsair, ensure it matches up with what your laptop supports. Overheating can also lead to BSOD, so look into your cooling solutions or consider cleaning the fans if they’re clogged.
First off, make sure you have checked your Minidump folder for any crash logs. These logs can really help in diagnosing the BSOD issue. If you can boot into Windows normally or through Safe Mode, go to C:WindowsMinidump and see if anything is there. If you find some dump files, upload them to a file sharing site like Catbox or Mediafire, as they can be crucial for identifying the problem.
Also, just to clarify, you mentioned you added RAM—how did you end up with 40 GB total? I thought it was originally 16 GB. Did you maybe mix an 8 GB stick with a 16 GB one?
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