Hey everyone! I recently returned home after being away for a few months, and my Wifi modem was completely non-functional—no lights at all. After trying a bunch of troubleshooting steps without success, I ended up replacing it with a new modem. The new one seems to light up and function normally, but I'm stuck with a "Connected but no internet" message. I'm required to register the modem with my ISP, but they can't recognize it. They say the MAC address isn't found, and their tech support can't see it either.
I'm wondering if the issue that fried my old modem could have also damaged my coax cable. Should I look into having a technician check the coax jack and hardware, or is there a way to test the coax cable myself? I'd prefer not to deal with a tech visit, as it's pretty tough to get them out to my location. Here's what I've already tried:
- Power cycling the modem
- Resetting the modem
- Resetting and power cycling the wifi router
- Contacting tech support
- Ensuring all ethernet and coax cables are secure
1 Answer
It's possible that a power surge during a storm could have damaged both your modem and the coax line. If you've had storms in your area, that might explain the modem death. Animals can also chew on cables, which might be a concern, but that usually wouldn't affect the modem directly.
Yeah, I was away for about four months, and storms are pretty common here. If the coax cable is damaged, I wonder if there's a chance the coax jack or the overall infrastructure setup might also have issues.