I'm dealing with a frustrating issue on our Dell Precision 5680 and 5690 laptops where they crash completely during Microsoft Teams meetings. The laptops become unresponsive, and the only fix is to perform a hard reset. We've made sure all drivers and the BIOS are up-to-date, but that hasn't solved the problem. Despite trying various troubleshooting methods, the issue persists. Has anyone else faced this problem or found a solution? Any advice would be greatly appreciated!
3 Answers
I've had similar issues with Dell products. It took me sending over a dozen tickets before they finally acknowledged a hardware issue on another model. In the meantime, check the Intel chipset, storage, and WLAN/Bluetooth drivers directly from Intel's website. Sometimes Dell's updates lag behind, and it helps to get the latest directly from the source.
If you're still struggling, why not wipe one of the laptops and do a clean install of Windows? Just load the bare essentials, like Teams, and see how it performs. It could help eliminate whether the problem lies with the OS or installed software.
You might consider logging a support ticket directly with Dell rather than relying on forums. A lot of users have reported similar crashes, and it seems like they're aware there's a software-related issue here. They might not have the fix yet, but sometimes persistent follow-ups can push them to address it faster.
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