I've been troubleshooting an issue with Microsoft 365 and checking the logs, but I feel like they don't provide any useful information. Every log entry just says things like 'Something happened,' 'Status: Unknown,' and 'Reason: None.' It's as if the logs are telling me, 'Yes, something broke, and no, we won't explain it.' I'm wondering if anyone else feels this way or if there's ever a log entry that actually helps to clarify what went wrong?
6 Answers
Some logs are just plain terrible. The generic errors give you no leads, and when you try to check the verbose logs, you find a bunch of mixed messages without clarity. Getting meaningful support feels impossible sometimes!
Absolutely! Microsoft apps used to have way better error reports. I’ve seen them using AI and the result seems like a lack of good error handling. Nowadays, when something goes wrong, I have to gather my own logs using tools like Fiddler rather than relying on Windows logs, which just aren't cutting it.
This is exactly why I prefer Linux! Those systems usually have far more informative logs and error messages. I've spent 30 years in this field, and Windows logs have consistently been hit or miss, mostly miss, in terms of useful information.
Right? And it doesn't help that Windows keeps limiting log sizes, so important info can get overwritten quickly.
Exactly! As a Windows admin, I can confirm the event logging is getting worse, and the tools just don’t cut it anymore.
Totally agree! It feels like Microsoft holds back on detailed logs. I think they’re just not keen on providing sufficient insights. I've found the quality of logs to be pretty low, which ends up being more annoying than helpful.
Yeah, for just an extra $20 a month, you can get the E74 license for better logging. Seems absurd that we have to pay more for basic functionality!
It’s a mess! I often have to dive into the developer tools in my browser to find any useful info. Many errors in the front-end don’t fully reflect what’s happening on the backend, which complicates troubleshooting.
You're spot on! The logging in M365 doesn't come close to what you’d find in on-prem software. When you open a support ticket, you're usually dealing with a team that has access to even less information than you do. It’s frustrating because it's hard for them to help when they can't see what we can see.
It's so true! It used to be straightforward to check the logs; now it feels like a scavenger hunt for relevant info.