I'm curious if anyone knows whether Windows 11 provides a warning about BitLocker being enabled before it proceeds with a firmware update or system restart. Recently, I took my laptop to a local repair shop for a battery and cooling module replacement. They connected it to the internet and applied updates, which included a firmware update from last year. Without my knowledge, they then rebooted the laptop and activated BitLocker. I currently don't have the recovery key and need to understand the extent of any negligence on their part regarding this situation.
4 Answers
I get why you’re concerned. From what I know, there’s no warning for BitLocker being enabled during updates. You might still recover some codes if you have a linked Microsoft account, though!
In my experience with Lenovo computers, BIOS updates usually pause BitLocker automatically. I thought that was the general rule, but it seems like there are exceptions. If you’ve updated without being warned, I understand your concern. Just be cautious; it’s a tricky situation without the recovery key.
It's pretty standard for repair shops to run software updates on devices they work on, so I wouldn't call it negligence. That being said, having BitLocker enabled by default in Windows 11 without a heads-up when starting up is definitely frustrating. It would have been nice if they informed you about it before proceeding.
You should contact the shop and ask what specifically caused the TPM to seal, as typically, firmware updates shouldn't trigger BitLocker prompts. Generally, Windows should suspend BitLocker before applying updates. If they didn't handle it properly, it’s worth considering a negative review.
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