I'm reaching out for help with a frustrating issue I'm having while trying to play some Hoyoverse games like Genshin Impact, Honkai Star Rail, and Zenless Zone Zero. I've never had any major crashes with other games, so this is new for me.
The trouble started on November 20, 2025, when Genshin Impact crashed shortly after I launched it. The game crashed during a fight, lasting less than two minutes, and the reliability history pointed to the module nvgpucomp64.dll and showed exception code 0xc0000005.
A friend suggested I disable control flow protection (CFG) for these games to bypass Windows 11's security measures. This seemed to help at first, but then on December 5th, while on battery power, my PC shut down unexpectedly and restarted. The reliability history noted Explorer.EXE as the faulting application with a different module, windowsudk.shellcommon.dll.
Last weekend was a disaster with multiple crashes across all Hoyoverse games, showing the same nvgpucomp64.dll error. In an attempt to fix this, I uninstalled and reinstalled the Nvidia driver using Display Driver Uninstaller (DDU), ran a series of commands including Dism and sfc /scannow, stopped overclocking, and adjusted power limits. Even though I updated my BIOS and Intel drivers, I encountered a new crash related to the LightingService.exe module.
Frustrated by these issues, I disabled some services but the crashes persisted, now citing UnityPlayer.dll. Additionally, when trying to play Marvel Rivals, the game closed unexpectedly, and I noted an event with an unusual error code in the Event Viewer. As an extra detail, my core temperatures are alarmingly high, peaking at 97-98°C. Though my hardware hasn't crashed during stress tests, I haven't yet tested the memory or GPU. Any suggestions or insights would be greatly appreciated!
2 Answers
It sounds like you're dealing with overheating and potentially some driver issues. First, 98°C is way too high for those components! Make sure your cooling system is functioning properly, and consider cleaning out dust from your fans and heatsinks. You might need to reapply thermal paste if things are really hot. Also, check if there are any firmware updates for your cooling system.
As for the crashes, have you tried rolling back your Nvidia drivers to a previous version? Sometimes, the latest drivers can cause issues with older games. You can also monitor your temperatures while gaming using HWMonitor to pinpoint if high temps correlate with the crashes.
Dude, it sounds like you've done a ton already! If high temperatures are a recurring issue, you should definitely look into that first. Try running your games in a lower resolution or reducing graphical settings to see if that helps stabilize things.
Also, keep a close eye on the Event Viewer and see if any patterns emerge when the crashes happen. You could try testing your RAM and GPU with programs like MemTest86 or FurMark to rule out any hardware issues too. Just be careful with the stress tests since your system is already hot!
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