I bought this Cyberpower PC in November, usually I build my own setups but this one was cheaper and seemed to work well—until it didn't. It's been causing me headaches with frequent crashes and BSODs every 1-2 hours of gaming. The company is allowing me to return it for a look, but that's a hassle, and I want to see if there's anything I or their tech team might have overlooked before I do.
Here are the specs:
- CPU: AMD Ryzen 7 9800X3D
- Motherboard: MSI PRO B650-s WIFI
- RAM: 32GB (2x16GB) APACER DDR5-6000
- Graphics: MSI Shadow 5080 16GB
- Storage: 1TB WD Green m.2 SSD (OS) and a 2TB Crucial m.2 SSD (added by me)
- OS: Windows 11, fully updated
The problems I've encountered are consistent: games run smoothly with high FPS at max settings but crash regularly—specifically, I get BSODs in games like Arc Raiders and Jedi Survivor. I also get BSODs just browsing on Google or Steam. So far, I've tried various fixes from updating BIOS and drivers, running memory tests, to even disabling overlays and hardware acceleration. I've had some success with a clean install of the GPU drivers, but I'm still facing crashes. I've detailed every fix I've tried and noted the issues in various games that often use Unreal Engine.
I'm hoping someone can shed light on this or suggest other troubleshooting steps before I send the PC back! Thanks!
3 Answers
It sounds like you've already done a lot of troubleshooting! One thing to consider is checking your power supply unit (PSU). An 800W PSU is generally good, but if it's malfunctioning, it could cause stability issues. Have you tried running Furmark to stress test your GPU? That might help identify if it's the GPU that's causing the crashes. Also, when was the last time you checked for overheating? Monitoring temps during these crashes could provide some insight.
Given the issues you've mentioned, especially the memory error from Windows diagnostics, try isolating your RAM sticks. Use one DIMM at a time in different slots to see if a specific stick is causing the BSODs. A single faulty stick is more common than having multiple bad sticks, so this could help narrow it down. Just remember to run your usual applications to see if the crashes persist with each configuration.
Have you checked your Minidump files again for analysis? They can really help pinpoint the cause of the BSODs. Moving those files to another system for better analysis tools could give you clearer insights. If you're not certain how to proceed with those, there are specific guides online that walk you through the analysis process. Understanding the logs can be really helpful before you send the PC back.
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