Hey everyone! I'm currently the only IT person at my company, which has about 95 users. I've been in this role for nearly a year now, and honestly, I'm feeling pretty overwhelmed. My responsibilities include technical support, managing security cameras, maintaining the network, and even handling equipment inventory and repairing devices. I've learned a lot during this time, but right now, it feels like I'm just solving issues on autopilot without gaining new skills.
When I started, there was no training provided, and I only got an Excel file with some IP addresses and passwords along with a bit of documentation. I've been pushing for months to get more help in the department, but it hasn't happened yet.
There's definitely room for improvement, but I'm not sure where to begin. I want to document everything, figure out if I should hire a Managed Service Provider for inventory and mobile device management, or if I can find some free tools. We also need a ticketing system, plus many other upgrades. Any advice on how to kickstart these improvements would be greatly appreciated!
4 Answers
Think of it this way: how does a squirrel prepare for winter? One nut at a time! My suggestion would be to start with a ticketing system to highlight your workload and why you need more assistance. It’s helpful for others to see how much you’re juggling.
Starting with a good Remote Monitoring and Management (RMM) tool that includes ticketing and asset management is crucial. After that, you can look into an MDM solution. PDQ has some good options that I've found useful in the past.
One option you might explore is using a free ticketing system like Spiceworks. Just be cautious about their data policies. OsTicket is also highly recommended; it's lightweight and self-hosted. For mobile device management, if you're using Active Directory, Microsoft Intune could be a solid choice. I also suggest bringing up with your boss the idea of blocking off a few hours a week for research and small projects. It might affect your help desk duties a bit, but it could save you time in the long run!
Don't have a ticketing system in place? It's crucial! I think it's time you communicate to your company that investments in IT are necessary—hiring someone to help you, getting the right tools like an RMM, and proper documentation are essential for growth. If they're hesitant to invest, you might want to reconsider your options.
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