Hey everyone! I'm home for the holidays and trying to troubleshoot a crashing issue with my dad's desktop. The computer has only blue-screened once, but I'm dealing with a recurring DCOM 10010 issue that crashes whatever game is being played after about 10 minutes. I've searched for solutions online, but it seems like this problem is pretty uncommon. I'm hoping someone here has experience with this. Here's what I've tried so far:
- Disabled all overlays
- Uninstalled the Xbox game bar
- Rebooted multiple times
- Under-volted the GPU
- Verified game files
- Ran SFC scannow which returned clean
- Checked DX Diag which also returned clean
Hardware specs include:
- AMD 7900 XTX
- Intel i7 12700K (12 cores)
- TUF Gaming Z690-Plus WiFi motherboard
- 32 GB RAM
2 Answers
I've got a couple of systems that show a bunch of Event ID 10010 entries, but they don't experience crashing issues. I suspect these might just be red herrings. Have you checked the Reliability Monitor to see what events occur leading up to the crashes? Also, do you notice those 10010 events appearing there? Just to give you an idea, here's a description of one event on my system: "The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout."
To get a clearer picture of what's going wrong, consider grabbing the dump files related to those BSODs. You can find these in the C:WindowsMinidump folder if you can boot into Windows normally or via Safe Mode. If you find any dump files, zip the folder and upload it to a file-sharing site; I recommend using catbox.moe or mediafire.com as they seem reliable for this kind of stuff. Multiple dump files are ideal for accurate analysis, so if you have just one, follow this guide to adjust your Windows settings to create small memory dumps instead.
I’m looking at what’s in the Event Viewer now and it’s saying the same thing about the Windows.Gaming.GameBar.PresenceServer timing out. I’ll check the Reliability Monitor next. Also, I commonly see a 10016 error showing up before these events, which is marked as a warning.