Hey everyone! I'm experiencing persistent DRIVER_POWER_STATE_FAILURE BSODs on my Acer Aspire 15 A15-41M laptop, which tend to happen when the system is idle or when it's resuming from being idle. I'm not very skilled at reading dump files, so I'm hoping for some guidance here. Here are my specs: CPU: Ryzen 5 8640HS, RAM: 24GB DDR5, SSD: Hynix HFS512GEJ9X110N, and GPU: Rx 6800 XT (which I've disconnected to rule it out as a potential cause). If anyone can help me figure out how to resolve these issues, I would really appreciate it! Thanks in advance!
2 Answers
The analysis of your dump file points to an issue with mshidkmdf.sys, which works as a middleman for HID devices and the driver framework. It seems there's an issue with the HIDI2C, responsible for communication among devices on your motherboard. Given that you're on the latest BIOS already, try downloading the latest chipset driver from Acer or directly from AMD. Sometimes, connected devices can lead to such problems, so you might want to check for any peripherals that might be causing this issue.
Here’s the link to my latest dump files: [https://www.mediafire.com/file/w2q10g8vmi2zpef/Desktop.rar/file](https://www.mediafire.com/file/w2q10g8vmi2zpef/Desktop.rar/file). I hope this helps!
To get a better idea of what's causing those BSODs, you'll need to check for dump files in C:WindowsMinidump. If you can boot into Windows normally or through Safe Mode, grab any dump files you find there. Zip them up by right-clicking the folder and selecting 'Send to -> Compressed (Zipped) folder,' then upload it to a file sharing site like Catbox or MediaFire. More dump files mean we can analyze the issue better, so if you only find one, check out the guide on creating small memory dumps to capture more in the future. Good luck!
I've already updated the chipset drivers from AMD, so I'll upload additional dump files soon!