I have an iPhone 14 Pro that I bought from Apple's refurbished store, and it's still under warranty. Recently, the cellular chip failed, and my SIM card got stuck on searching for service. The store couldn't fix it and sent it to their repair depot instead. When it came back, I found a green line on the screen, Face ID wasn't working, and the SIM tray kept popping out. I was shocked and took it back, but instead of a replacement, they sent it back to the depot again. The second time it came back, Face ID worked, but the green line was still there and the SIM tray was still broken. Now, after a third visit, I was told my phone had damage not covered by warranty, even though it was in perfect condition before the repairs. I'm really at my wit's end and need a working phone soon for my trip to Orlando. What are my options?
2 Answers
I totally feel for you! It's crazy how some repairs can end up causing more issues than before. Sometimes it really helps to escalate things beyond the first or second level of support. Just be firm, clearly outline your situation, and ask for a proper resolution. You might even want to reach out to Apple's higher-ups directly if you haven't already. Keep pushing until they listen!
This whole situation sounds infuriating! Since it's under warranty, you're definitely entitled to a properly functioning device. If they aren't cooperating, maybe consider contacting consumer protection in your area? They can sometimes help advocate for you. And remember, there are other avenues like filing through your credit card if you used one for the purchase. Don't lose hope!
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