Has anyone else experienced issues with Autoelevate in their organization? We recently implemented it on technician PCs to streamline software updates and avoid a flood of admin access requests. The idea was that after initial approval, it would remember our choices for future updates. However, I've noticed that on one of our setups, I keep getting prompts for approvals even though I set it to remember my selections for that specific PC. It's getting really annoying with the constant notifications for approvals on the app. Has anyone else dealt with this? What would you suggest to resolve it?
2 Answers
I haven't encountered that issue myself. Have you checked if all your created rules are visible under Elevation Rules in the Autoelevate web interface? It's possible that the client isn’t receiving the updated rules due to issues like a firewall or content filter. If it seems like everything is in order on your end, contacting support would be a good step.
To add to that, it's also worth checking if the machine shows as up-to-date in the Autoelevate portal. Look at the Checked In and State Updated values. If it is, then take a closer look at the elevation requests. Sometimes, issues arise if the requests create a unique temp directory for unzipping or if some items in the approval rule don't meet the criteria. If you could post the rule and a sample elevation request, that might help us dig deeper.
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