I'm having some trouble with my XFinity connection while trying to play online games like Battlefield and Helldivers. Every time I start a game, I can only stay connected for about five minutes before being kicked out. I've tested it by downloading a game, and that doesn't seem to get affected at all, and my Discord calls stay active without any interruptions. I'm feeling pretty lost about what's causing this issue. I've got an Ethernet cable connected, and I've even tried replacing it and restarting both my console and router. I called XFinity for support, but the problem still persists. Has anyone experienced something similar or have any advice? Thanks!
2 Answers
It could be an issue with your account or player tag being flagged for some reason. If you're getting kicked off frequently, that might be what’s happening. You might want to check with customer support to see if there are any warnings on your account.
Have you checked if you actually lose internet connection, or if it's just the game crashing? Sometimes it can feel like the internet is the issue, but it's actually the game itself. It might help to see if you’re getting any error codes when you disconnect. Also, try checking your streaming services; if they’re slow, that might indicate it's an internet problem after all.
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