I have two Apple ID accounts: one that I'm currently using and an older one that I used a while ago. I've changed the phone number tied to that old account to my current number, but somehow someone accessed the account and changed it again to a different number. Now, I can't access anything in the old account. I've tried various methods to regain access, but it just keeps reverting to that new number. Is there anything I can do to solve this?
3 Answers
You can try this link as well—it focuses more on account recovery. If they changed your password too, that could be another hurdle. And do you have any old devices still logged in with that Apple ID? They might help you regain access.
You might want to check out Apple's support documentation for troubleshooting this issue. There's a specific link that could help you get back on track. Just go to their support page and search for account recovery. It might have some steps for situations like yours.
It sounds like your account might be lost if someone managed to change the number without your permission. It's always good to have two-factor authentication turned on to prevent hacks like this, but if it was bypassed, that complicates things.
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