I'm new to an admin role and trying to streamline processes for our help desk. We're facing a challenge as we're required to change our password policy to expire every 180 days. The headache comes with Azure joined devices because when a user's password expires, they receive the message, "The sign-in method you are trying to use isn't allowed. For more info, contact your network administrator" right at the Windows login screen after they enter their password. How do I address this issue? Any guidance would be appreciated!
3 Answers
The regular sign-in screen on Azure joined devices doesn't support online password changes, which is why you're hitting this snag. If users switch to the Web sign-in option that was introduced, they should be able to reset their passwords without issues.
Are users trying to sign in through the standard interface or the web method? Switching to the web sign-in might do the trick for resetting passwords on these devices.
For users strictly on Entra ID and governed by a global password change policy, you'll need to set up a custom warning system. Entra only alerts users through the web sign-in option, and that alert only comes on the day the password actually expires.
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