I recently bought an iPad A16 and an Apple Pencil Pro from Amazon without checking the specs, and now I've realized that the iPad A16 isn't compatible with the Apple Pencil. To make matters worse, Amazon won't accept my return request unless I provide a denial of service letter from the Apple Store. However, Apple is saying the pencil isn't defective, so they won't issue the letter. I'm in a tough spot and not sure what to do next. Any advice would be greatly appreciated! Thanks!
2 Answers
Honestly, just return it straight to Amazon. The compatibility issue should be enough reason for a return. If they keep insisting on that letter, ask them to provide you with their return policy details—this should ease the situation a bit.
You can tell Amazon that your reason for returning the iPad is that it's not compatible with the Apple Pencil. You shouldn't need a denial of service letter for that! Just refer to Apple's compatibility page to support your claim. They should be able to help you with the return without any hassle.
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