I recently reset my laptop, but now I'm locked out because I can't remember my password. I'm really stuck here and could use some assistance—anyone have any ideas on what to do next? Thanks!
2 Answers
It sounds like a frustrating situation! When you reset your laptop, it sometimes still prompts for your old password, especially if there were lingering account issues. Did you try any of your previous passwords? You might also consider checking if you've saved any passwords in your Microsoft account. It could be in an Authenticator loop if it’s trying to confirm your identity through an old setup. Hope this helps!
If you’re still getting locked out, you might need to reset your Microsoft account password from another device. They usually have recovery options if you can provide recovery information. It might just take some time, but it should help you regain access.
I appreciate your advice! I’m actually stuck trying to get past the Authenticator part because I can’t log in to retrieve the passwords. It’s just been a tough spot for me.