Hey everyone, I'm in a bit of a nightmare situation here. English isn't my first language, so I apologize for any mistakes. Yesterday, I chatted with someone who promised me a GTA mod. When I opened the file, a message popped up saying that I've been hacked. I closed it right away without reading much else. While I was on Discord, this person started typing in a random chat. I had a tough exam the next day, so I went to bed feeling really anxious. When I got home and turned on my PC, I thought about doing a factory reset, but I suspect the hacker created a backdoor since I can only see a black screen when I try to sign in. I've changed all my Gmail passwords, but there were a ton of saved passwords in my browser. I'm really scared and need help!
2 Answers
First things first, disconnect your PC from the internet ASAP. This stops the hacker from accessing your system further. After that, if you can, make a Windows installer USB drive using another computer. If you need to salvage any important files, boot from the USB and transfer them to an external drive before doing a full wipe. Once you've backed up what's necessary, erase your drive and install a fresh copy of Windows. It's crucial to set up two-factor authentication on all your accounts and change passwords for everything, especially if they were saved in your browser. Just make sure to do this on a secure device!
Yep, a full wipe is the best way to ensure the hacker can't get in again. If you're really struggling to log in at all, you might even consider doing a BIOS reset, but it's tough if you're not familiar with that. Just focus on getting a backup going first before taking drastic measures, and you should be able to boot back into something normal soon!
Any tips on how to do that BIOS reset? I'm also new to a lot of this.
Thanks for the detailed steps! So, just to clarify, I need to get another computer to make that Windows installer on a USB?