I'm having a really frustrating time with Apple authentication and I'm hoping someone can help me out. I'm using a MacBook Pro and I only have an old Apple account from when I used Apple TV. Recently, I tried logging in with that email, but things quickly went south when I initiated a password reset:
1. I reset my password.
2. It prompted me to verify my payment method, but when I entered my valid CVC, it said it was incorrect.
3. I changed the CVC in my mobile app and tried again, but it still wasn't accepted.
4. I thought I'd workaround this by logging into Apple Music to update my payment to a different card, which worked, but I got the same issue when I tried to use that card.
5. I removed all payment methods, and suddenly they asked for a phone number for 2FA. Even after entering the number and the verification code, I encountered random errors.
6. I tried multiple phone numbers and verification methods, but nothing worked and I got rate limited.
7. After waiting 24 hours, it was still the same mess.
8. I even switched to PayPal, but it just pushed me to enter a verification code that ended up giving me an 'unknown error.'
9. I tried phone billing too, but no luck. It's like I'm in this loop of frustration.
I can't find a way to contact support directly since their accounts don't allow DMs and the support app is only for iPhone. Has anyone else faced this issue and found a resolution? My account region is The Netherlands, so that might be important too.
3 Answers
I feel for you! Dealing with tech support over the phone can feel a bit old-fashioned, but sometimes it's necessary to get the details across. Have you been able to talk with an actual support agent yet?
Have you tried searching for Apple support directly on their website? I get that social media might seem easier, but sometimes going through their official channels can yield better results. Check this link for support numbers: https://support.apple.com/contact. You might find a way to reach them directly there.
In your situation, it's best to call their support directly or try their chat service. If you need specific assistance, the contact link shows phone numbers for your region. They may provide more personalized help, which could resolve the issue faster.
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