I'm having a tough time with my Asus Vivobook 15 (model m1650y). It recently blue-screened, and now I'm unable to access my BitLocker recovery ID. The problem is that when I try to sign in to my Microsoft account, it's asking me to send a verification code to my old phone number, which I lost back in December. On top of that, I've changed my email, and now I'm locked out of secure sites like myrecoveryid for 30 days because I can't revert my email choice without that old phone number. I'm really stressed because I have important files I need to get back urgently, but the Microsoft phone support is only an AI and hangs up when I try to speak to a person. Is there any alternative way to find my BitLocker recovery ID?
5 Answers
It sounds like you're in a bind. The BitLocker recovery key is usually tied to your Microsoft account. If you didn’t save it somewhere else, the only other place to find it would be on that account. Make sure to check if there are any backup codes you might have had when you set up two-factor authentication. You might find those useful instead of needing the old phone number.
Unfortunately, if you can't access the original Microsoft account that you set up BitLocker with, and don’t have a saved recovery key, you might be out of luck. It's crucial to have backups of important files, but I understand this can happen to anyone. If you can't retrieve the recovery key, you might want to check with Microsoft’s recovery form to see if there's a way to access your account again.
Yeah, I can access my account, but not the verification codes for a month! It's rough.
Here’s a guide on how to find your BitLocker key: [Lenovo Support](https://support.lenovo.com/nz/en/solutions/ht513710-how-to-view-the-bitlocker-recovery-key-on-the-official-microsoft-website). Unfortunately, if you don’t have a backup of the recovery key, you’re pretty much relying on Microsoft for help, as they are the only ones that control keys for their services.
It really is password-related since you need access to that account for the BitLocker key. But it's definitely a frustrating situation! Losing access to important information can happen to anyone, especially when changing phones or emails. If you cannot access your disk, it's going to be tough to recover your data.
If you can get into Windows, check for any crash logs or dump files in C:WindowsMinidump. Those might give you more information about the blue screen error. If you have those, zip them and upload them somewhere easy to share, like catbox.moe or mediafire. It could help diagnose the issue better!
Thanks for the heads up! I didn't realize backup codes could help. I'll look into that.