I bought a $90 Apple gift card from CVS yesterday, but when I redeemed it, only $10 got credited to my account. After searching for solutions online, I contacted Apple Support, which led me to fill out a special form for gift cards and they told me to wait 10 business days. Now, my Apple Store account is locked! The support advisor informed me that my account was flagged for suspicious activity, and there's nothing they can do to unlock it; they just suggested I create a new account. I'm feeling really lost about this. Will my gift card issue get resolved if my account is still locked? Do I just have to give up on my $90 and my Apple account? Any advice?
2 Answers
It sounds frustrating! Your case might involve a scam with the gift card, possibly linked to a tampered code. I suggest calling back Apple Support, mentioning the case number, and specifically asking to speak with a senior advisor. They might be able to escalate your issue with the locked account. Make sure to resolve your account first, or the Gift Card Team might not help with your gift card problem.
Don't lose hope just yet! I recommend calling Apple support again, emphasizing the issues with your locked account. Once that's resolved, they'll likely connect you with the gift card department. Ask to speak to a supervisor to expedite the process since it's affecting your Apple ID access. It can be frustrating, but someone can definitely help you out!
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