I'm in a real bind here! After applying for marketplace status on AWS, my verification email ended up in spam. Now, just a week before my app launches, I find out that my account has been suspended! I've been using this account for 9 years, and no one seems to be responding to my support inquiries. What can I do to resolve this situation? I'm feeling pretty helpless at this point!
5 Answers
Have you thought about contacting your Account Manager or TAM? They can often help prioritize your case, but I get that not everyone has that luxury. It’s frustrating that an automated system can cause so many issues.
Same here; it seems like AI is taking over everything!
If all else fails, you could always migrate your backups to a different provider while you sort this out. It's not ideal, but it might save your project!
Smart thinking! Best to have a backup plan.
Totally agree; it’s about keeping the momentum going.
You might want to check your email settings to ensure that communications from AWS aren't being filtered out. If you have a case ID, sending it through a private support chat can sometimes speed up the process. It's frustrating when an email goes unnoticed, but following up directly is key! Good luck!
That's really good advice! Checking those filters or sending a direct message could help.
Right? It's worth a shot to make sure they're seeing it on their end!
I'm sorry to hear about your troubles! If you have your case ID, reaching out through a private chat can let us check if your issue is being handled properly. We’ll do our best to help you!
That's great to hear! How often do you check those chats?
Hopefully, it'll make a difference—and soon!
Since this is a serious issue with your account, you should definitely consider escalating to someone higher up, like your Technical Account Manager (TAM) if you have one. They can push for a quicker resolution. If not, maybe contacting support through Twitter or other channels could get their attention. Don't lose hope!
Escalating is a solid idea, but do they even have TAMs for small accounts?
It's really hit or miss; I doubt smaller accounts get that kind of support.
I'll keep that in mind... if I really had a TAM.