My MacBook M3 Pro shows that it's connected to Wi-Fi, but I can't access the internet at all (pinging 8.8.8.8 fails, even with my iPhone hotspot). I'm running macOS Sequoia. It's been several hours since I lost my connection. I've tried restarting both the router and my MacBook, and I deleted the Norton app using its uninstaller. I really don't know what to do next. Is it worth reinstalling the OS or completely rebooting my Mac? I saw that I need internet to reinstall the OS from Apple's website, but that's the issue I'm facing! Any suggestions?
3 Answers
If you're on a laptop, try taking it to a different location—like a library or a café—to see if you can connect there. If that doesn’t work, consider making an appointment with Apple to have them troubleshoot the issue.
Think of your connection as a journey from your computer to the internet. Check each part of that route. If you're not getting a valid IP address (look for something that's not starting with 169.254.x.y), then you'll want to check your network settings. From the terminal, running `ifconfig` can show you your IP config, and if there's a problem with your router assignment, a simple reboot might help. Don't just rely on ping tests without understanding where the problem lies in your home network setup. Plus, you may need to cycle your wireless access point to clear any issues.
First off, it might be a good idea to call your Internet Service Provider to see if there's an issue on their end. They can help you with your router or modem setup.
Wi-Fi is working perfectly on my iPhone, and my roommates aren’t having issues either. I also did a Speedtest, and everything seems fine.