I'm really worried because my mom's Apple account seems to have been hacked. She didn't lose her phone or respond to any scam texts, but when she woke up, her phone was completely factory reset. After she signed back in, it appears that someone gained access to everything, including her sensitive information and bank accounts. They have tried to withdraw money from her retirement account, which is terrifying for both of us. She's been trying to contact Apple and her bank, but she's unable to change her Apple password since her security has been compromised. If anyone has any advice on how this could have happened online and what steps we should take next, I'd really appreciate it. Thanks!
3 Answers
It sounds like her email might have been compromised, which gives access to all her accounts. If she reused passwords for different sites, that could explain it. It’s super crucial to have unique passwords for each account to prevent this kind of thing.
Honestly, this sounds almost unbelievable! But if it’s real, it’s definitely serious. Has your mom contacted Apple support directly? They might have specific steps for scenarios like this.
It’s really alarming to hear how easily someone could gain control like that. Has she checked her email security? They might have used phishing techniques to reset things without her knowing. I recommend setting up two-factor authentication wherever possible once she gets this sorted out.
Definitely! I'm just hoping we can regain control before it gets worse.
Yeah, I think she might have some similar passwords since it seems they got into her Apple's keychain. It's just so stressful!