I've had my new NZXT PC for less than a week, and it's been crashing constantly with Blue Screen of Death (BSoD) errors, all showing the code CRITICAL_SYSTEM_DIED. These crashes often happen in quick succession after I restart, sometimes up to three times in a row! It seems to get even worse after I updated my NVIDIA driver to the latest version. I've already tried a factory reset using the NZXT Recovery Tool and rolling back to a previous NVIDIA driver, thinking that might fix it. Before resetting, I also attempted to install a repair version of Windows 11 in case my original was corrupted, but both attempts failed according to the Reliability Monitor. NZXT support is taking too long to respond, and I really need this computer up and running because it's essential for launching my new business. Any help you can provide would be greatly appreciated!
1 Answer
You should grab the dump files since they're crucial for diagnosing BSOD issues. If you can boot into Windows normally or through Safe Mode, head over to C:WindowsMinidump and see if any dump files are there. If you find any, zip them up and upload them to a file-sharing site like catbox.moe or mediafire.com. The more dump files you have, the better! You might need to change the dump type to Small Memory Dump to make sure they get saved.
Also, it might be a good idea to check if your BIOS is up to date. Sometimes, firmware issues can cause these crashes too!
NZXT support recommended the same, but I checked and both the Minidump and LiveKernelReports folders are empty. I did enable hidden files and folders, so there should be something if it exists.