I'm at my wit's end here. My PC seems to have gotten infected somehow, and there's a virus messing with my Microsoft account. I've noticed some strange purchases made, likely with my bank account, which I've already locked. I've reset my PC multiple times (about 1600 times, it feels like) and even attempted resets via the BIOS, but nothing has worked. Now, I'm waiting for my friend to lend me a USB so I can reinstall Windows. To make matters worse, my phone is acting weird too – every time I log in, it asks me to verify my login twice, which makes me think it might also be infected. Can anyone share some advice on what I can do? Thanks a lot!
2 Answers
First things first, it’s important to disconnect your PC from the internet immediately. Resetting through the BIOS doesn’t actually format your hard drive; it just resets BIOS settings. What you need to do is create a USB installation media from another computer to fully wipe and format your drive. Just a heads up, this will erase anything on your C drive, so make sure you back up important files first. As for your phone, it's likely not infected; they probably just got access to your accounts. Definitely change your passwords, and it sounds like you have 2FA set up, which is a good safety measure.
About your login issue on the phone, sounds like you're hitting a glitch where it brings you back to the login screen after the first try, right? That can happen sometimes. Also, if you're worried about a BIOS virus, those are rare, but if you suspect it might be an issue, stick to reinstalling Windows for now. If you need further help with the reinstall, just ask! Good luck!
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