My son just built his first gaming PC, and he keeps running into crashes while gaming, resulting in a blue screen error. We've checked the event viewer, and it shows an I/O operation failure at logical block address 0x69e358 for disk 0, indicating a hardware error. I'm really worried because I just spent $1000 for him to enjoy gaming, and now he's having these frustrating issues. Any advice would be greatly appreciated!
5 Answers
You might want to gather some crash logs, known as dump files, for better diagnosis of the blue screen errors. If you can access Windows normally or boot into Safe Mode, look for any dump files in C:WindowsMinidump. If you find any, zip them up and upload them to a file-sharing service. We'll need multiple dump files to truly diagnose the issue, so follow a guide to change the dump type to Small Memory Dump if needed.
From what you described, it could be a problem with a failing SSD. To check, find out the SSD's form factor. Is it a Next-Gen Form Factor connected directly to the motherboard or a 2.5/3.5” SSD connected via cable? That will help determine troubleshooting steps.
It sounds like it could be an issue with the drive itself. Try running the command "chkdsk [drive letter:] /f /r" on your son's SSD. If that doesn't provide much insight, it might be worth checking the physical drive cables. Sometimes, just swapping them out can resolve the problem, especially with the error code you've mentioned.
It's also crucial to know which graphics card (GPU) is in the PC. Blue screens can stem from both hardware faults or software glitches. Your son's GPU might not be the issue based on that error message you shared, which points more towards a disk drive or controller malfunction.
Make sure to check the SSD connector cable and run the "chkdsk /f /r" command. Additionally, downloading and running CrystalDiskInfo can help you evaluate the SSD's health. It's available for free in the Windows Store!
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