My son recently replaced his power supply unit (PSU) with an MSI model after his old one failed. During installation, we powered it on and were greeted with sparks, smoke, and a terrible smell. After some investigation, we discovered that the issue might have stemmed from a manufacturing defect where two cables were crammed into one pin on the connector, which could have caused a short in the GPU. MSI support suggested I send the faulty PSU back to them but won't replace the GPU, and they expect me to cover the return shipping costs. Should I just return the PSU to Newegg instead? Additionally, I'm worried if the replacement components would be safe to use after this incident. What steps should I take to ensure my son's PC can get back up and running?
5 Answers
Did you use any of the old cables, or were they all new? Sometimes reusing old cables can lead to problems.
What’s the exact model of your PSU? I think knowing that can help figure things out better.
It's the MSI MPG A1000GS. Just checked the specs.
It seems like those ground pins being connected that way shouldn't pose any issues - they’re typically bridged together elsewhere too. You might be worrying about nothing there! Just double-check that everything else is hooked up correctly before trying again.
Oh really? That’s interesting! I’m glad I asked now, maybe it was just a misunderstanding about the cable.
Honestly, your best bet might be to work with MSI and see if they’ll help resolve the issue. Or, if you just want peace of mind, returning it to Newegg might be the quicker way to go. Think about what’s worth more: your time or dealing with MSI.
That makes sense! Dealing with customer service can be a hassle so maybe heading back to the original seller is the way to go.
It’s definitely important to ensure that it wasn’t user error before trying a new GPU. Just double-check the connections and maybe run the PSU with another component to see if it functions properly. Safety first!
Great advice! I’ll make sure to test it out before using another GPU.
All new cables came with the PSU, so that should be okay.