I accidentally yanked my WD My Passport external hard drive while transferring files, and now neither my computer nor my phone can recognize it. I've checked in Windows, and it says that the driver is unavailable. What should I do to fix this?
3 Answers
You mentioned hearing a scratching noise when you connect the drive. That could be a sign of a mechanical issue. If you're not able to see it in File Explorer or if the sounds persist, consider consulting a professional data recovery service.
Make sure to check the SMART status of your hard drive. It might also show up in Disk Management. If it does show the correct capacity, you may just be dealing with a logical error rather than a physical one, and recovery software could help.
If the drive is still somewhat functional, you might be able to recover your data or fix any file system issues using recovery software. First, let’s check if the drive appears in File Explorer. If it doesn’t, check the Device Manager instead.
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