I had a Trojan, and to fix it, I did two fresh installations of Windows 10 to ensure everything was cleaned up. I also changed my passwords from another device. However, since the resets, my web browsers and some apps have been crashing randomly, and occasionally I'm encountering Blue Screens of Death (BSOD). Does anyone have ideas on what might be causing this or how I can resolve the issue?
3 Answers
How did you perform the wipes? Was it a complete format? Also, how was the Trojan detected initially? If you have screenshots of that, it might help diagnose further.
Just to clarify, when you say "fresh wipes," did you completely secure erase all drives and do a clean installation of Windows? Sometimes, just resetting or repairing Windows isn’t thorough enough and might leave some issues behind.
It sounds like you might need to check for dump files related to the BSODs. These files give us insights into what went wrong. If you can boot into Windows or even Safe Mode, take a look in C:WindowsMinidump for any crash logs. If you find them, zip the folder and upload it to a file-sharing site like catbox.moe or mediafire.com. We usually need a few dump files for proper diagnosis. If you don’t have any or just one, that’s okay; you can also follow a guide to set your system to create small memory dumps in the future.
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