I'm in a bit of a bind here. As an executive assistant for a small real estate development company, I've recently taken on the role of admin for our O365 account. I can manage the usual tasks like setting up new users without any problems, but I've hit a wall. A new user is trying to sync their calendar with an app called Motion, and they keep getting a message saying they need admin permissions. I've submitted three support tickets to Azure that went unanswered, and three more to O365 support, who said they would help me get in touch with Azure, but I'm still at a loss about where to find the necessary settings. Can anyone explain this in simple terms? I really need some guidance!
2 Answers
You’re doing great trying to handle this! If the app is asking the user to request access, go to the Entra Admin Portal, navigate to 'enterprise apps,' check 'activity,' and look for any admin consent requests there. Also, don’t hesitate to reach out to a local managed service provider for ongoing help. It can really take some pressure off you!
Sounds like you might need to check the Microsoft Entra Admin portal. Once you’re in, look for 'app registrations.' Type in 'Motion' to find the app, then go to API permissions. You’ll want to make sure it has the right permissions, especially read/write access to user calendars. If everything looks good, click 'grant admin consent' and have the user try syncing again.
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