I recently built a new PC, and I've been encountering a frustrating issue: I'm getting a Blue Screen of Death (BSOD) with the error message "Driver Power State Failure." It leads to constant restarts. Here are the steps I've taken to try and solve the problem: I've updated the BIOS on my motherboard, ensured that my GPU driver is up to date, reinstalled Windows, and checked the crash logs using Bluescreen View. The issue seems to relate to ntoskrnl.exe, which is indicating a driver problem.
Additionally, I used driver verifier to check for non-Microsoft drivers, but this led to a KMODE_EXCEPTION_NOT_HANDLED error that put my PC in a crash loop, forcing me to restore it in safe mode. I also ran the AMD cleanup tool to remove and reinstall the drivers, but the problem persists.
When it crashes, it usually works fine afterward until it decides to crash again the next day. I noticed some corrupted files during my scans using sfc /scannow, which were repaired but keep returning. Also, I suspect my Xbox controllers may be a contributor since I often have trouble connecting them, leading to the same BSOD error. I've tried connecting them through USB and Bluetooth, but the problem occurs with both.
Feeling overwhelmed, I took my PC to a repair shop, but they couldn't find any hardware or software issues. Here are my specs: OS: Windows 11 Home, CPU: AMD Ryzen 7 9800X3D, GPU: ASUS Prime RTX 5070 Ti, Motherboard: MSI MAG X870. I've attached my dump files for reference. Any help would be greatly appreciated!
2 Answers
It sounds like you're doing everything right, but those dump files are key for diagnosing BSODs. Make sure you check the C:WindowsMinidump folder for any crash logs. If you find them, zip the folder and upload it to a file-sharing site like catbox.moe — that will help others pinpoint the issue better. If you’re unsure how to change the dump file settings, I can guide you through it!
From what you've described and the latest details, it seems like your Qualcomm PCIe wireless adapter could be causing the crashes. Try downloading the latest driver from the MSI website or consider disabling the adapter in Device Manager if you're not using it. Also, double-check if your BIOS is the latest version—updating it might help as well. Good luck!
Thanks, I’ll do both of those and keep you updated on whether that solves the issue!